RETURNS & REFUNDS
Given the exclusivity of each piece, we do not offer returns or refunds. Khanum's are committed to ensuring quality in our jackets with 3 stages of quality control checks. Each jacket is hand made and hand embellished and we take great pride in ensuring no orders are fulfilled with any faults what so ever.
Please do feel free to contact us to advise on colours, sizing and fabrics. We aim ensure absolute satisfaction.
Cancellation of orders must be notified within 6hrs of placing order in order to receive full refund. Please note, our hard working production team start working on your order as soon as they receive confirmation.
If the fit or style isn’t quite right for you, we are more than happy to offer an exchange. On the condition that the product is returned in the original condition with the tags still attached, they are unworn and without odour or perfume and aren’t damaged or marked in any way. Our returns department has the right to refuse a return if a returned item does not meet these conditions. In this instance, the item will be returned to the address on the original order. We will not allow exchange more than once.
Before shipping an item back to us, please request a return authorisation request from our returns department within 7 days of receiving your order. You can do this by emailing firstname.lastname@example.org with your order number and you reason for exchange so we can process your exchange as quickly as possible.
*Please note, you will need to cover the cost of your return/exchange back to us if there are no faults with your item. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels. In a rare incident that the item has arrived with a fault, we will reimburse the returns delivery cost within 7-10 working days of informing us of the problem.
*Disclaimer: we request all orders be checked thoroughly within 24hrs of receiving goods. We will not be liable for any damages reported beyond this point.
*Excludes one-off/custom orders placed via email, Instagram, Sale or 'Last Chance to Buy' items.