returns & exchange POLICY

If the fit or style isn’t quite right for you, we are more than happy to offer an exchange to another size, style or a store credit note only within 7 days of receiving your order.

Conditions for return:

- Return the garment in its original condition with tags still attached and in the original packaging.
- Unworn, without odour or perfume.
- Not damaged, altered, stained or marked in any way.
- No returns if the ribbon is tampered with, stained or removed - it's yours to keep!

The conditions of the exchange and return will be confirmed upon receipt of the return. Our returns department has the right to refuse a return, if these conditions are not met. In this instance, the item will be returned to the address provided on the order confirmation email. We will not allow exchange more than once. If your order is purchased via store credit from a previous return, the order is not eligible for return.

Before shipping an item back to us, please email a request authorisation from sales@khanums.co within 7 days of receiving your order.

Please include your order number and reason for return so we can process your exchange as quickly as possible. We have the right to refuse unauthorised returns sent back to us.

We conduct a three stage quality test before dispatching all orders, in the event that the order does not arrive in the condition we have sent it out, please contact us immediately via email with images of the issues raised. We request all orders be checked thoroughly within 24 hours of receiving goods. We will not be liable for any damages reported beyond this point.

Refunds

All returns will be issued via a store credit note only once the return is received. The amount issued will exclude all shipping costs, including custom duties, charges and/or taxes.

Store credit notes will be emailed to the registered email provided when placing the order. Valid for one year upon receipt of return. Cannot be used in conjunction with promotional offers.

Final Sale

No returns or refunds applicable on one-off or custom orders placed via Email, Social Media, Sale, or 'Last Chance to Buy' items.

Please note, outlet pieces are final sale, they are non-refundable and non-returnable as they are discontinued. Some pieces may be final samples, which have a minor repairable fault to which repair kits will be provided - this will be communicated in the production description.

In the case of items which include a hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods, unless you are certain that you intend to keep the goods. In the event that any seals or tags are damaged, removed or tampered with, we shall not validate your returns requests. Face masks, Bikini bottoms, bodysuits and other intimate items are non refundable due to hygiene reasons.

Return Shipping

All returns are to be organised by the customer. At this moment, Khanum’s cannot cover the returned shipping costs.

We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels. Please update our team with the courier details so we can help monitor the return and update you accordingly.

If we are posting an exchange back out to you, we will cover the shipping costs for this.

Queries

Any questions or concerns regarding your order, please email SALES@KHANUMS.CO


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